Welcome to United Flower Delivery. These Terms of Service explain the rules and conditions that apply when you visit UnitedFlowerDelivery.com, browse our products, create an account, place an order, use our customer support channels, or purchase flowers, plants, gifts, or related products from our website.
By using this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.
Use of Our Website
United Flower Delivery provides an online platform where customers can browse and order flowers, plants, gift baskets, sympathy flowers, funeral flowers, birthday flowers, anniversary flowers, love and romance flowers, get well flowers, and other occasion-based gifts for delivery within the United States.
You agree to use this website only for lawful purposes. You may not use the website in any way that may damage, disable, interfere with, or misuse the website, its services, or its users.
You must be at least 18 years old to place an order through United Flower Delivery. By using this website and placing an order, you confirm that you are at least 18 years of age.
Privacy and Security
Your use of this website is also governed by our Privacy & Security Policy. Please review that policy to understand how United Flower Delivery collects, uses, protects, and shares customer information, order details, recipient information, payment-related data, cookies, and website usage information.
Orders
Orders may be placed through UnitedFlowerDelivery.com for products available on the website. By placing an order, you agree to provide complete, accurate, and current information, including your name, contact details, billing information, recipient information, delivery address, delivery date, and any special instructions.
United Flower Delivery reserves the right to accept, decline, cancel, or limit any order for any reason, including product availability, delivery restrictions, incorrect pricing, suspected fraud, incomplete information, or issues with payment authorization.
An order is not considered accepted until payment has been successfully processed and the order has been confirmed by United Flower Delivery.
Product Availability
All products shown on the website are subject to availability. Flowers are natural products, and availability may vary depending on season, location, florist supply, weather conditions, delivery area, and other factors beyond our control.
If a specific flower, color, container, vase, ribbon, or gift item is unavailable, United Flower Delivery or its fulfillment partners may substitute an item of equal or greater value while keeping the overall style, theme, and value of the arrangement as close as reasonably possible.
Product images are for visual reference only. Actual arrangements may vary slightly in flower type, color shade, size, container, packaging, or presentation.
Product Descriptions and Images
United Flower Delivery makes reasonable efforts to display product details, images, descriptions, colors, prices, and availability accurately. However, we do not guarantee that all website information will always be error-free, complete, current, or exact.
Colors may appear differently depending on your screen, device, browser, lighting, and display settings. Minor variations in floral arrangements are normal because flowers are natural and hand-arranged.
We reserve the right to correct errors, update information, change product descriptions, revise prices, or modify availability at any time without prior notice.
Pricing and Payment
All prices listed on the website are in United States Dollars unless otherwise stated. Product prices, delivery fees, service fees, taxes, and other charges may vary depending on the order, location, delivery date, product type, and promotional offers.
Payment is due at the time the order is placed. United Flower Delivery may accept payment through PayPal, debit card, credit card, or other available payment methods shown at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method. If payment is declined, reversed, disputed, or not completed, your order may be delayed, canceled, or placed on hold.
Sales Tax and Additional Charges
Applicable taxes, delivery fees, service charges, and other order-related charges may be added at checkout. These charges may vary based on the delivery address, product type, order value, and applicable laws.
The final order total will be displayed before payment is completed.
Delivery
United Flower Delivery offers flower and gift delivery across the United States where service is available. Delivery availability may vary depending on the recipient’s address, product selection, local florist availability, delivery date, weather conditions, holidays, and other operational factors.
While we make reasonable efforts to deliver orders on the selected delivery date, delivery times are not guaranteed unless specifically stated. Same-day delivery may be available for select products and locations, subject to order cut-off times and fulfillment availability.
United Flower Delivery is not responsible for delays caused by incorrect delivery information, recipient unavailability, gated communities, restricted buildings, hospitals, schools, funeral homes, weather, natural events, carrier delays, local florist delays, or circumstances outside our reasonable control.
Recipient Information
Customers are responsible for providing accurate recipient information, including full name, delivery address, phone number, delivery date, and any delivery instructions.
If incorrect or incomplete recipient information is provided, delivery may be delayed, failed, or subject to additional charges. United Flower Delivery is not responsible for failed or delayed delivery caused by inaccurate information provided by the customer.
For gated communities, hospitals, businesses, schools, apartments, funeral homes, or secured buildings, please provide any required access details or contact information at the time of order.
Delivery When Recipient Is Not Available
If the recipient is not available at the time of delivery, the florist, courier, or delivery partner may leave the arrangement in a safe location if appropriate, leave it with a neighbor, building office, front desk, reception area, funeral home staff, hospital desk, or attempt to contact the recipient.
If delivery cannot be completed, re-delivery may be scheduled when possible. Additional fees may apply depending on the situation.
Substitutions
Because flowers are seasonal and availability can change, substitutions may be necessary. If substitution is required, we will make reasonable efforts to maintain the style, color theme, value, and overall appearance of the selected arrangement.
For single-flower arrangements, such as roses or lilies, we will try to match the requested flower type and color as closely as possible. If the selected color is not available, a similar color or equivalent flower may be used.
Order Changes and Cancellations
Order changes or cancellations must be requested as soon as possible. Once an order is processed, prepared, dispatched, or delivered, it may not be possible to cancel or modify it.
Requests to change delivery date, delivery address, card message, recipient details, or product selection are not guaranteed and depend on order status and fulfillment availability.
During busy floral holidays, such as Valentine’s Day, Mother’s Day, Christmas, Thanksgiving, Easter, and other peak periods, cancellation and change requests may be limited.
Returns, Replacements, and Freshness
United Flower Delivery aims to provide fresh flowers and a positive customer experience. If there is a problem with your order, please contact us as soon as possible with your order number, delivery details, issue description, and clear photos where applicable.
We may offer a replacement, redelivery, store credit, partial refund, or another reasonable resolution depending on the issue and order circumstances.
Claims related to freshness, damaged products, missing items, or incorrect products should be reported within 5 days of delivery. This allows us to review the issue properly and provide support.
We may not be able to approve a claim if the issue is reported too late, if the flowers were not cared for properly, if delivery information was incorrect, or if the recipient refused or missed delivery.
Refunds
Refund eligibility depends on the nature of the issue, order status, delivery confirmation, and supporting information provided by the customer.
Approved refunds may be issued to the original payment method. Processing time may vary depending on the payment provider or bank.
Delivery fees, service charges, and promotional discounts may not always be refundable unless required by law or approved by United Flower Delivery.
Promotions and Discount Codes
United Flower Delivery may offer promotional codes, discounts, seasonal offers, newsletter offers, or limited-time deals.
Promotional offers may have specific terms, expiration dates, minimum order values, product restrictions, or delivery restrictions. Promotional codes cannot be exchanged for cash and may not be combined with other offers unless clearly stated.
United Flower Delivery reserves the right to modify, cancel, reject, or end any promotion at any time.
Chargebacks and Payment Disputes
If you have a concern about an order, please contact United Flower Delivery before filing a chargeback or payment dispute. We are committed to reviewing customer concerns and offering reasonable support.
By placing an order, you confirm that you understand what you are purchasing and that you are authorized to use the payment method provided.
Fraudulent disputes, false claims, unauthorized payment use, or abusive chargeback activity may result in account restrictions, order cancellation, collection action, or refusal of future service.
Customer Accounts
Customers may be able to create accounts to manage orders, wishlists, addresses, or account information. You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
Please notify United Flower Delivery if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate customer accounts if we believe there has been misuse, fraud, policy violation, or harmful activity.
Website Content and Intellectual Property
All website content, including text, product descriptions, images, graphics, icons, logos, layouts, designs, banners, product names, and website elements, is owned by or licensed to United Flower Delivery unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell, exploit, or use website content for commercial purposes without written permission from United Flower Delivery.
You may use the website only for personal shopping and lawful browsing purposes.
Prohibited Uses
You agree not to:
- Use the website for fraudulent or unlawful activity
- Attempt to access restricted areas of the website
- Interfere with website security or performance
- Use bots, scrapers, automated tools, or data extraction systems without permission
- Copy product data, pricing, images, or content for resale or competitor use
- Submit false, misleading, or harmful information
- Place orders using unauthorized payment methods
- Abuse promotions, refunds, replacements, or chargeback processes
- Violate any applicable local, state, federal, or international law
United Flower Delivery may block access, cancel orders, suspend accounts, or take further action if prohibited activity is detected.
Third-Party Services and Links
Our website may include links to third-party websites, payment processors, social media platforms, plugins, analytics services, shipping providers, or customer support tools.
United Flower Delivery is not responsible for third-party websites, services, policies, content, privacy practices, or security. Accessing third-party links or services is at your own risk.
Reviews, Messages, and User Content
If you submit reviews, comments, photos, testimonials, feedback, messages, or other content to United Flower Delivery, you grant us permission to use, display, edit, publish, and share that content for business, marketing, customer service, and website purposes, unless prohibited by law.
You agree not to submit content that is false, offensive, unlawful, abusive, defamatory, misleading, or violates the rights of others.
Disclaimer of Warranties
United Flower Delivery provides the website, products, services, and information on an “as available” basis. We make reasonable efforts to provide accurate information and quality service, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or fully updated.
To the fullest extent permitted by law, United Flower Delivery disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, availability, and accuracy.
Some states may not allow certain warranty limitations, so some of these limitations may not apply to you.
Limitation of Liability
To the fullest extent permitted by law, United Flower Delivery will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, order issues, delivery delays, product substitutions, website errors, third-party services, or inability to use the website.
Our total liability for any claim related to an order will not exceed the amount paid for the product or service giving rise to the claim, unless otherwise required by law.
Indemnification
You agree to defend, indemnify, and hold harmless United Flower Delivery, its owners, employees, contractors, vendors, florists, delivery partners, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, violation of these Terms, misuse of our services, violation of law, or violation of another person’s rights.
Force Majeure
United Flower Delivery will not be responsible for delays, failures, or inability to perform caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, pandemics, labor disruptions, transportation delays, supply shortages, internet outages, payment processor issues, government actions, war, civil unrest, or other unexpected events.
Termination
United Flower Delivery may suspend or terminate access to the website, customer accounts, or services at any time if we believe a customer has violated these Terms, engaged in fraud, abused our policies, created risk for the company, or used the website in a harmful or unlawful manner.
Termination does not remove your responsibility for orders placed, payments owed, or obligations that existed before termination.
Changes to These Terms
United Flower Delivery may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date.
By continuing to use the website after changes are posted, you agree to the updated Terms.
Governing Law
These Terms of Service are governed by the laws of the United States and applicable state laws, without regard to conflict of law principles.
Any disputes related to the website, orders, products, or services should first be addressed by contacting United Flower Delivery customer support so we can make reasonable efforts to resolve the issue.
Contact Us
If you have questions about these Terms of Service, your order, delivery, refund, replacement, or website use, please contact United Flower Delivery through our website contact page or customer support channels.
You may also contact us through the following channel:
WhatsApp: +1 346 296 6146
Email: [email protected]
United Flower Delivery is committed to providing a reliable, secure, and customer-friendly online flower delivery experience.