Privacy & Security Policy
United Flower Delivery values your privacy and understands the importance of protecting the personal information you share with us. This Privacy & Security Policy explains how we collect, use, protect, and share information when you visit our website, browse our products, create an account, subscribe to our updates, contact our support team, or place an order through UnitedFlowerDelivery.com.
By using our website, you agree to the practices described in this Privacy & Security Policy.
Information We Collect
United Flower Delivery may collect personal information when you interact with our website, place an order, contact us, or use any of our online services.
The information we may collect includes:
- Your name, email address, phone number, billing address, and delivery address
- Recipient name, delivery address, phone number, and gift message
- Order details, product selections, delivery date, and special instructions
- Account login information if you create an account
- Newsletter subscription details
- Messages or inquiries submitted through contact forms, email, live chat, or WhatsApp
- Payment-related information processed securely through third-party payment providers
We may also collect non-personal information such as browser type, device type, IP address, pages visited, time spent on the website, referring website, and general usage activity.
Payment Information
United Flower Delivery does not store complete credit card or payment card details on our website. Payments are processed through secure third-party payment providers, including PayPal or other available payment gateways.
These payment providers may collect and process your payment information according to their own privacy and security policies. We recommend reviewing their policies if you would like to understand how your payment data is handled.
Information About Flower Recipients
When you send flowers, gifts, plants, or arrangements to another person, we collect the recipient’s information only to complete the delivery. This may include the recipient’s name, address, phone number, delivery instructions, and any personal message you provide.
This information is used to fulfill the order and provide delivery support. Please make sure any recipient information you provide is accurate and authorized for delivery purposes.
How We Use Your Information
United Flower Delivery may use collected information for the following purposes:
- To process and fulfill flower, plant, and gift orders
- To arrange delivery to the recipient’s address
- To send order confirmations, updates, and delivery-related messages
- To provide customer service and respond to inquiries
- To improve website performance, product selection, and customer experience
- To manage your account, wishlist, or order history
- To send promotional emails or offers if you choose to subscribe
- To prevent fraud, protect our website, and maintain security
- To comply with legal, tax, business, and operational requirements
We use customer information only for legitimate business purposes related to operating and improving United Flower Delivery.
Email and Promotional Communication
If you subscribe to our newsletter or promotional offers, we may send you emails about discounts, seasonal flowers, new arrivals, special occasions, and updates from United Flower Delivery.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails or by contacting our support team.
Even if you unsubscribe from marketing emails, we may still send important transactional messages related to your orders, delivery updates, account activity, or customer service requests.
Cookies and Tracking Technologies
United Flower Delivery may use cookies, pixels, analytics tools, and similar technologies to improve your browsing experience.
Cookies help us:
- Remember items in your cart
- Improve website speed and usability
- Understand how visitors use our website
- Measure marketing performance
- Personalize product recommendations and offers
- Improve search, navigation, and checkout experience
You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Website Analytics and Advertising
We may use third-party analytics and advertising tools to understand website traffic, customer behavior, and marketing performance. These tools may collect information such as your device type, browser, IP address, visited pages, and interactions with ads or emails.
This information helps us improve our website, product selection, customer experience, and promotional campaigns.
Third-party providers may use cookies or similar technologies according to their own privacy policies.
How We Protect Your Information
United Flower Delivery takes reasonable security measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Our security practices may include:
- Secure payment processing through trusted providers
- SSL encryption where available
- Limited access to customer information
- Administrative and technical safeguards
- Website monitoring and fraud prevention tools
- Secure account and checkout processes
While we work to protect your information, no website, server, payment system, or internet transmission can be guaranteed to be completely secure. By using our website, you understand that online data transmission carries some risk.
How We Share Information
United Flower Delivery may share information only when necessary to operate our business, fulfill your order, provide customer service, or comply with legal requirements.
We may share information with:
- Florists, delivery partners, or service providers needed to fulfill your order
- Payment processors and fraud prevention services
- Website hosting, IT, analytics, and security providers
- Email marketing or communication platforms
- Customer support tools or chat providers
- Legal, regulatory, or government authorities when required by law
We do not sell your personal information to unrelated third parties for their independent marketing purposes.
Order Fulfillment Partners
To complete flower and gift deliveries, we may work with florists, vendors, shipping providers, or delivery partners. These partners may receive only the information needed to complete the order, such as recipient name, delivery address, phone number, product details, delivery date, and gift message.
These partners are expected to use the information only for order fulfillment and related support.
Third-Party Websites and Links
Our website may contain links to third-party websites, payment platforms, social media pages, or external services. United Flower Delivery is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party website or service you visit.
Social Media and Customer Interaction
If you interact with United Flower Delivery through social media platforms, those platforms may collect information according to their own privacy policies. Your interaction with our social media pages may be visible to other users depending on your privacy settings.
We may use social media interactions to respond to questions, provide support, share updates, or improve customer service.
Chat, WhatsApp, and Customer Support
United Flower Delivery may provide customer support through WhatsApp, live chat, contact forms, email, or other communication tools.
When you contact us, we may keep a record of your message, contact details, order information, and support history so we can respond properly and improve our customer service.
Please avoid sending sensitive payment information through WhatsApp, chat, or email.
Data Retention
We keep personal information only for as long as necessary to complete orders, provide customer support, maintain business records, improve our services, comply with legal obligations, prevent fraud, and resolve disputes.
Order records may be retained for business, tax, accounting, and legal purposes.
Your Privacy Choices
You may request to update, correct, or delete certain personal information by contacting United Flower Delivery.
You may also:
- Unsubscribe from promotional emails
- Disable cookies through your browser
- Update account information if you have an account
- Contact us about privacy concerns
- Request information about how your data is used
Some information may need to be retained for legal, security, fraud prevention, or order history purposes.
Children’s Privacy
United Flower Delivery is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information on our website, please contact us so we can review and remove it where appropriate.
United States Customers
United Flower Delivery primarily provides flower and gift delivery services across the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or by service providers working with us.
Changes to This Policy
United Flower Delivery may update this Privacy & Security Policy from time to time. When we make changes, we may update the effective date at the top of this page.
We encourage customers to review this page periodically to stay informed about how we protect personal information.
Contact Us
If you have questions about this Privacy & Security Policy, your personal information, or your privacy choices, please contact United Flower Delivery through our website contact page or customer support channels.
You may also contact us through the following channel:
WhatsApp: +1 346 296 6146
Email: [email protected]
United Flower Delivery is committed to protecting your privacy and providing a safe, secure, and trustworthy online flower shopping experience.